Terms & Conditions

Welcome and thank you for visiting our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which, in conjunction with our Privacy Policy governs Jewels May Bespoke Jewellery’s relationship with you in respect to this website and content.


The following terminology applies to these Terms and Conditions, Privacy Statement and disclaimer notice and any or all agreements: “Client”, “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting Jewels May Bespoke Jewellery’s and Jewels May’s Terms and Conditions. “The Company”, “Ourselves”, “We”, “Us”, “Jewels May Bespoke Jewellery” refers to our company Jewels May Limited. “Party”, “Parties”, or “Us”, refers to both the client and ourselves, or either the client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same. All Terms and Conditions outlined are in relation to the services / products and information available on our website.

Information contained on our website

The information contained in this website is for general information purposes only. The information is provided by Jewels May and often based on information supplied by manufacturers or suppliers. As such, whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. This includes imagery and delivery times of products / services available from this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. As such any reliance you place on such information is therefore strictly at your own risk and it is your responsibility to ensure that any products, services or information available through this website meet your specific requirements. This is also the case with any and all form of company contact with the customer whether via telephone, email or any other form of digital communication.

Links to and from this website

Through this website you may be able to link to other websites which are not under the control of Jewels May. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. You may not create a link to this website without our prior written consent. If you do create a link to this website you do so at your own risk.

Every effort is made to keep the website up and running smoothly. However, Jewels May takes no responsibility for, and will not be liable for the website being temporarily unavailable.

Copyright Notice

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice. All trademarks reproduced in this website which are not property of or licensed to Jewels May, are acknowledged on the website. Unauthorised use or reproduction of any or all of the materials published on this website may give rise to a claim for damages and /or be a criminal offence.

Copyright and other relevant intellectual property rights exist on all text relating to the company`s services and the full content of this website. This company’s logo is a registered trademark of this company in the United Kingdom and other countries. The brand names and specific services of Jewels May, Jewels May Bespoke Jewellery and Jewels May Limited are also trademarked.

Some of the products and services available on this website are available internationally. However, unless otherwise stated all advertising, information, prices and process times are intended for the United Kingdom Market only. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. The company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of the companies ability. By using this service you thereby indemnify this company, its employees, agents and affiliates against any loss or damage, in whatever manner, how-so-ever caused.


Major credit / debit cards and paypal are both acceptable forms of payment for the services / products available from this website. Other forms of payment such as cheques will not be accepted. All monetary transactions are dealt with the upmost of confidence and the company takes all legal and additional precautions to ensure delicate payment information is secured. However you by accepting these terms and conditions accept that the company will not be held liable for breach of such information to the extent that the law will allow. All goods remain the property of the company until paid for in full. Payment for products / services available from this website does also not bind the company to any agreement to supply such items. As such the company reserve the right to refuse any transaction for whatever reason at its own discretion.


The customer has the right to cancel any order placed where possible. However due to the nature of the business and dispatch times the company will not allow cancelation of orders once the product has been dispatched and is therefore outside of our control. In such instances the customer will incur the cost of returning the products at which point the request will be completed. All services such as bespoke items, whether it be ‘special order’ items or ‘engraving’ must be cancelled before the service / product is undertaken / dispatched. If your order is dispatched and you wished to cancel it, you can return the items within 7 working days, subject to our returns policy. Any and all form of contact listed on our “contact us” page of the website will be an accepted method of order cancellation subject to written confirmation from the company.


You the consumer accept full responsibility for the cost and safe return of any item of which you require an exchange or refund. As such the company accept no liability for said items until safely received on the companies registered premises. ‘Special Order’ items are subject to a 30% charge for cancelling or refunding as these items are custom made. ‘Engraved’ items cannot be exchanged or returned. The company reserves the right to refuse all exchanges or refunds requested after 30 days of the order being dispatched, however the company can issue such exchanges and refunds at its own discretion. All items returned for exchange or refund are subject to thorough examination of condition. The company reserves the right to refuse all returned items if deemed not to be in the same condition supplied to the customer. Items returned for exchange / refund will be dealt with as quickly and error free as possible. However the company makes no guarantee that error will not occur and you therefore indemnify the company of liability for such errors. All items received by the company will be processed within 30 days. Postage costs are only refunded to you by the company when either an error has occurred of which we accept responsibility or the product / service is faulty, although in the case of antique and vintage jewellery this will be strongly assessed by Jewels May as without provenance with the items we cannot guarantee perfect condition as age and wear will affect the condition to varying degrees.


Purchases of over £100 are delivered to the customer free of charge and all items are sent by Royal Mail Special Delivery and will need to be signed for so please ensure that you are available to sign for your purchase in person as Jewels May will not be held liable for items signed for on your behalf by a third party, it is the customers sole responsibility to accept the delivery of their own items. Jewels May will provide customers with the delivery tracking number so that you can track your items to you.

Please note that as stated in previous paragraphs all information on this site including delivery times is provided as accurately as possible. However as such delivery times are out of the control of the company, Jewels May accepts no liability for the delay or loss within postal services. The company does however accept its responsibility to provide such products / services as paid for. As such all postal losses or delays will be dealt with no sooner than 14 working days from dispatch at which point a further investigation will be launched with the potential resolution that the customer will be offered an alternative or a full refund. To make a claim please contact Royal Mail with your personal tracking number.

Please note Royal Mail Special Delivery, although it states ‘next day’ this is not always guaranteed but by using your tracking number on Royal Mail’s website you can fairly accurately assess your delivery time.

We are not responsible for orders with incorrect or missing information input by our customers should they not reach you. Please ensure that your shipping address details are correct, as they are used exactly as inputted by yourself when submitting you order.

Should you receive any items that you did not order or something is missing please contact our Customer Service department no later than 7 working days of your dispatch date.

Faulty goods

Jewels May do everything within their power to ensure all products are supplied to you in good working condition. However the company accepts no responsibility for products that may have had a manufacturing fault or in the case of vintage and antique jewellery, although the items have been checked prior to sale by a qualified jewellery manufacturing workshop, due to the age of such items we cannot guarantee perfection or durability as we do not have access to provenance. If such a fault with any product / service available from this website should arise the item must be returned to the company for examination before any further action can be taken. You the customer will incur the cost and responsibility of return of said items until safely delivered to the registered premises of Jewels May. The company must be informed via any form of communication available on the websites “contact us” page that said items are being returned as faulty before receipt of the item and all items must be sent by Royal Mail Special Delivery and signed for by staff at Jewels May, items sent by ‘regular post’ are sent at the customers own risk. All new items thereby deemed to have such manufacturing faults shall have postage costs refunded to the customer within 14 days. If the new item is returned with such faults within 30 days of the order being placed the customer shall be offered a replacement or full refund to be processed within 14 days. If the item is returned outside of 30 days of the order being placed said products will be forward to manufacturers to be dealt with via their manufacturing warranties.

Exclusions and Limitations

Neither party shall be liable to the other for any failure to perform any obligation under any agreement which is due to an event beyond the control of such party including but not limited to any act of god, terrorism, war, political insurgence, industrial action, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any party affected by such event shall inform the other party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any agreement contained herein.

Promotional Codes and Special Offers

A Promotion is only valid on the website and for a qualifying order.

Any free products received as a result of a promotional offer are non-returnable and non-refundable. If the products that were purchased in order to qualify for such an offer are returned / refunded then the promotional gift must also be returned.

A Promotional Code or Special Offer may not be used in conjunction with any other promotional code, special offer or be applied to already discounted items.

A Promotion is subject to availability and is not an indication of availability. In particular, Jewels May reserves the right to cancel a Promotion and / or to reject redemption of a Promotional Code or Special Offer when these stated terms and conditions are not adhered to.

A Promotion has no cash value and cannot be redeemed for cash (or for benefits in kind such as gift vouchers).

Any balance remaining after redemption of a Promotion is non-transferable and non-refundable.

Where the redemption of a Promotion is subject to a minimum spend requirement, redemption is only permitted in respect of the purchase of the qualifying products (as communicated to you when issuing the Promotional Code).

Jewels May reserve the right to cancel a Promotion Code or Special Offer and / or to reject redemption of a Promotion if Jewels May reasonably believes that Promotion is being used unlawfully, illegally or abused and you agree that you will have no claim against us in respect of any such cancellation or rejection.

All Promotional codes, discounts and special offers used in conjunction with our website will be offered without prejudice, are time limited and if abused in any way will be withdrawn immediately. For further information or to discuss the use of your discount code or any of our special offers please do not hesitate to contact either through the website or by telephone.

Prize Draws & Competitions

The following terms and conditions will apply to all competitions and prize draws on our website, social media and instore unless otherwise stated:
1. Prize draws and competitions are not open to employees (and their immediate families) of Jewels May, Jewels May Bespoke Jewellery or Jewels May Limited, their agents, or anyone connected with the competition or prize draw in question.
2. Only one entry per person. Collective and / or proxy entries are not allowed.
3. All prizes are subject to availability and Jewels May reserves the right to exchange them for items of equal or greater value.
4. Prizes are non-transferable and cannot be exchanged for cash.
5. All entry forms become the property of Jewels May, Jewels May Bespoke Jewellery and Jewels May Limited and will not be returned.
6. No responsibility is accepted for entry forms lost or damaged.
7. In respect of prize draws, the winner(s) will be drawn at random from all valid entries received by the closing date. In respect of competitions, the winner(s) will be the entrant(s) chosen by an independent judge whose decision is final.
8. No correspondence will be entered into regarding the selection of the winner(s).
9. To request the name and county of the winner(s), please send a stamped self-addressed envelope to Jewels May Limited, Unit 1, Heskin Farmer’s Market & Craft Centre, Heskin Hall Estate, Wood Lane, Heskin, Nr Chorley, Lancashire, PR7 5PA, England after the date for selecting the winner.
10. The winner(s) agree to have their name(s) published as winner(s) and to take part in any publicity arranged by or on behalf of Jewels May in connection with the applicable prize draw or competition.
11. The prize draws and competitions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
12. By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions.
13.By entering any Jewels May competition or prize draw you are agreeing to us contacting you by email during and immediately after the close of the competition or prize draw in relation to it.
14. In entering a Jewels May competition, you agree that we can use your first name, town, order product information and your submitted images and text for promotional purposes.

Social Media

Jewels May reserve the right to use any information or images posted onto our Social Media pages.

Jewels May accept no responsibility for any representations concerning the accuracy, likely results, or reliability of the use of website links from our Social Media pages.

Jewels May’s Online Social Media pages make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Our Social Media pages are on Facebook, Twitter and Pinterest.


The laws of England and Wales govern these terms and conditions. By accessing this website for any reason whether to purchase available products / services or not you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms and conditions are deemed invalid or unforceable for any reason, then the invalid or unforceable provision will be severed from these terms and conditions and the remaining terms will continue to apply. Failure of the company to enforce any of the provisions set out in these terms and conditions and any agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these terms and conditions or of any agreement or any part thereof, or the right thereafter to enforce each and every provision. These terms and conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the company.

The company reserves the right to change these conditions from time to time as it sees fit and your continued use of this website will signify your acceptance of any adjustment to these terms.

These terms and conditions form part of the agreement between the client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance of this disclaimer notice and the full terms and conditions contained herein. Your statutory rights will not be affected.